Uptown Bark
Replaced a fragmented booking, intake, and customer comms stack with a unified system. Day-one revenue exceeded the entire previous month.
What we walked into.
Uptown Bark was preparing to open with a patchwork of disconnected tools — one system for booking, another for waivers, a third for customer communications. Every reservation required four manual touchpoints. The owner knew the launch would surface every gap. They needed an integrated platform live before doors opened — and built to scale through the first growth wave.
How we built it.
Mapped the full customer journey from first inquiry to repeat booking
Replaced disconnected tools with a single unified platform tied into Gingr
Automated digital intake, waiver collection, and deposit handling
Built customer-facing communication flows for confirmations, reminders, and follow-ups
Documented every workflow so the team could operate independently from day one
"Day one we did more revenue than the entire previous month at our old place. The system just worked."
What changed.
Reservations on launch day
Touchpoint per booking (down from 4)
Manual reminders sent by staff
Got a system that should be doing more?
30 minutes, direct with the founder. Walk away with a clear assessment of what's possible — whether you work with us or not.
Book a Strategy Call